Grievance Redressal Policy

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:

• Designation: Grievance Officer, TapRoyal
• Email: support@taproyal.in
• Working hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

What You Can Raise

• Disputes about wallet balance, deposits, or withdrawals
• Concerns about tournament results or suspected unfair play
• Complaints about content, conduct, or account access
• Requests relating to your personal data under our Privacy Policy

How It's Handled

We acknowledge every grievance within 24 hours of receipt and aim to resolve it within 15 days, as required under applicable law. Where a complaint needs more time to investigate properly, we will let you know the reason for the delay and a revised timeline.